Kargo politikası

Thank you for shopping with us! We carefully prepare and package every order to make sure it arrives safely and in perfect condition.

Processing Time

Orders are typically prepared and shipped within 1–3 business days after payment is confirmed.

For handmade, made-to-order, or personalized products, processing may take 3–7 business days. If additional time is required, this will be stated on the product page or communicated to you after your order is placed.

Shipping

All orders are shipped from Istanbul, Türkiye.

We offer domestic and international shipping. Available shipping methods, estimated delivery times, and shipping costs are calculated and displayed at checkout based on your destination and order details.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Türkiye: approximately 1–5 business days
Europe: approximately 5–15 business days
United States & Canada: approximately 7–20 business days
Other international destinations: approximately 10–30 business days

Please note that these are estimates and not guaranteed delivery dates. International shipments may occasionally experience delays due to customs, holidays, weather conditions, or carrier-related issues.

Tracking

When tracking is available, you will receive a tracking number after your order has been shipped.

Please allow some time for tracking information to become active after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs processing.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your address, please contact us as soon as possible. We will do our best to update the address if the order has not yet been shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, failure to collect the package, refusal of delivery, or another issue outside our control, the customer may be responsible for additional shipping costs if they would like the order to be shipped again.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us. We will assist you in checking the shipment status and, where appropriate, contacting the shipping carrier.

Please note that we cannot control delays caused by postal services, courier companies, customs authorities, severe weather, or other circumstances outside our control.